Refund policy

Refund Policy - Digital Products

All TwoTap Planner products are digital downloads (PDF files). You receive instant access to your files by email and on the order confirmation page right after purchase. No physical product will be shipped.

Right of withdrawal for digital content. By completing your purchase you request immediate access to the digital content and acknowledge that, once the download is made available, you lose your right of withdrawal, as permitted by EU consumer law. For this reason we generally do not offer refunds once the files have been delivered.

Our Compatibility Guarantee. We still want you to be happy. If a file does not work correctly on your reMarkable model, if a link is broken, or if a firmware update breaks the planner, contact us within 30 days of purchase. We will send you a fixed or correct version free of charge. If we cannot solve the problem, we will issue a full refund.

Wrong version. If you downloaded the version for the wrong device, hand or week start, contact us and we will help you get the right one at no cost. Every purchase already includes all available versions.

Duplicate purchases. If you accidentally bought the same product twice, contact us and we will refund the duplicate order.

How to contact us. Reply to your order confirmation email or use the Contact page of our website, including your order number. We reply within 24 hours on business days.

Approved refunds are issued to the original payment method within 5-10 business days.